AddressOscar Group Australia is an Australian-owned and operated group of manufacturers specialising in lounge suites, mattresses and bedframes, as well as furniture specific for the aged care and healthcare market.
We are an Equal Opportunity Employer and encourage people of all backgrounds, beliefs, and abilities to apply.
We are looking for our next ‘Support Superhero’ to join our growing team on a full time basis.
ABOUT THE ROLE
In this role you will be providing valuable support to our existing and potential customers, via phone, email or other virtual tools.
Some of your responsibilities will include, but are not limited to:
- Identify and assess customers' needs to achieve fast satisfaction
- Provide accurate and complete product/service information to customers
- Compiling and responding to emails in a timely manner
- Work with the team collaboratively across the organisation
Assisting customers regarding
- Assign case numbers for customer complaints and communicate with Operations.
- Providing ETA’s were requested & escalate to operations accordingly
- Troubleshoot issues where possible using our FAQ’s.
- Quotes and pricing
- Direct Consumers to our preferred retail distributors
- Re directing the calls into relevant departments when required.
ATTRIBUTES
To be successful in this role, candidates must have the following:
- Excellent interpersonal skills for interacting with colleagues and customers
- Computer literacy
- Ability to multi task and prioritise
- Confident and friendly telephone manner
- Adaptability and willingness to learn new skills
- Strong work ethic and team approach
- Resourcefulness to navigate unexpected issues.
- Attention to detail
If you have previous experience in customer support or office/administration roles we would love to hear from you.
Industry specific on the job training is provided for the successful applicant.
HOW TO APPLY
Applications must include a resume and a cover letter explaining why you would be a great fit for the Oscar Group Team.
Any application enquiries must be made to **@oscargroup.com.au.
Only shortlisted applicants will be contacted of the status of their application
