AddressPosition description: PD - Customer Fraud & Scam Protection Investigator.pdf
Closing date: 26 May 2024
Join our wonderful Customer Fraud & Scam Protection team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group in the areas of Response, Customer, Application and Card fraud activities. The risk types managed by the function include Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF), Sanctions, Fraud and Anti-Bribery and Corruption (ABC).
You bring to this role a genuine interest in developing a career in Financial Crimes detection and investigation, and a passion for ensuring the customer has a great experience.
Your prior experience has given you sound knowledge of banking systems, products, services and procedures. With customer service experience, ideally over the phone, you can deal with a diverse spectrum of people, have well-developed written and oral communication skills and are able to maintain a high level of confidentiality and discretion.
You are highly motivated, able to work independently, managing ambiguity and varied workloads and priorities. You have strong analytical skills and the ability to disseminate complex information and make informed and quick decisions.
As a Customer FraudProtection Investigator you'll get to:
- Be part of the Alerts team, where you will investigate customer-direct and alert-driven fraud and scam activities.
- Investigate Financial Crime activities generated by detection systems and / or notification reports and collect, analyse and compile evidence as required
- Work in a 24/7 operating team, which gives you the opportunity to pick up additional hours across our Afternoon, Evening or Weekend shifts, which attracts penalty rates.
This is maximum term contract available until 30 Sep 2025, based in Bendigo. A full time position, your set roster will be Mon-Fri Day Shifts. We offer flexible work options that put our people first, and a hybrid model of two days in a corporate office per week.
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
About Bendigo Bank
With over 7,000 employees, we are Australian's most trusted retail bank, our purpose is - 'to feed into the prosperity of our customers and communities, not off it'. We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!
Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank (bendigoadelaide.com.au)
Our perks and benefits
Belong to a wonderful team of people. Know how we know they're great to work with? They told us! Great benefits, work life balance, and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
- We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for? Come and join the better big bank!
Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application!
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!
We don't want you to be missed, so please note that directly emailed CV's may not be picked up by the system and may risk being missed from the process.
We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.
