AddressAt CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
Who are you?
You’re dedicated to providing exceptional customer experiences, committed to customer satisfaction, and thrive on solving challenges. You focus on understanding customer needs, delivering tailored solutions & advice, and collaborating with colleagues to create topnotch outcomes. You’re curious and committed to ensuring our customers get the best value from our offerings. In short, you’re a rock star in delivering outstanding customer experiences and a vital part in developing best in class partnerships with our real estate clients.
What is the role?
We are looking for a Customer Growth Partner to join our Customer Growth team, redefining the meaning of partnership with CoreLogic for Customer Growth. You’ll use your industry expertise to provide strategic coaching to our customers and support them to achieve success, identify improvements, remove obstacles, and foster great relationships.
What will you be doing?
- Maintaining and developing existing relationships, with a customer-first approach and the desire to create a remarkable experience for them
- Identifying opportunities and ensuring customer satisfaction and success
- Consulting with stakeholders to ensure that our products and services are delivering value to customers
- Contacting disengaged customers to re-engage and improve value recognition, upsell and cross-sell products and services in order to increase average yield per customer
- Ensuring processes and procedures are adhered to and identify areas for improvement
- Working closely with our Activations Team to ensure a smooth transition from implementation to ongoing care
- Continually look for areas of improvement and development
- Advising & coaching our customers on ways to improve processes and yield the most value and success from CoreLogic products
What does success look like?
Key Performance Indicators are based on:
- Retain & expand existing customer base
- Identify process improvements, reduce wastage, automate where possible
- Continuous improvement of processes and systems.
- Focus on improving customer experience.
- CORE Behaviours
Job Qualifications:
Are you the right fit?
You need to have:
- Experience implementing SaaS-style products into businesses and driving change management
- Experience or knowledge of the real estate domain, in particular, the systems, tools and best in class practices currently used within the real estate industry
- Key personal behaviours: self-starter, results-oriented, persuasive, multi-tasker, service-oriented and professional
- Strong verbal, phone, written communication skills and attention to detail
- Strong presentation skills via video and face-to-face interactions
- The expertise to truly understand a client’s business problem and get to the heart of a customer’s needs
- Ability to prioritise and delegate tasks
- Relevant experience in client support (ideally working with tech solutions)
- Experience navigating and resolving client escalations
- Excellent organisational, problem solving and decision-making skills
- Understanding of, and the capability to interpret, customers real estate CRM data and overlay it with the customer’s key objectives
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Equal Opportunity Employer Statement:
CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction (place of birth or ancestry), social origin (class, caste or socio-occupational category), industrial activities (such as belonging to a trade union). CoreLogic maintains a Drug-Free Workplace.
Please apply on our website for consideration.
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