Address- Start date is the 17th of June!
- Interviews take place on Monday 6th, Tuesday 7th, Wednesday 8th, & Friday 10th of May.
- Permanent and Multiple Positions available
- $82,000 inclusive of Super + Benefits
- $1500 annual performance bonus
- Health insurance, flexible working, recognition programs & well-being initiatives
- Monday - Friday, 8 AM - 4 PM, 9 AM - 5 PM, 10 AM - 6 PM shift times, rotated every 4 weeks.
- Resolving complex customer management issues escalated from their Contact Centre
- Taking emotionally charged and complex phone calls & emails from customers who are facing financial hardship or vulnerability
- No weekends!
- 100% values-based & act by the values of compassion, integrity & collaboration!
- Beautiful Melbourne CBD office with indoor gardens, latest technology, city views, onsite cafe with heavily subsidized coffee & open plan spaces
- Fun Fridays, LGBTQ pride days, Kahoot hour, paid volunteering day & more!
- A company where progression is encouraged & expected!
- 4-6 weeks of paid training, Monday - Friday 9 AM-5 PM
- Work from home 2 days a week and decide your days
- Monthly pay cycle
- Paid parental leave
- Full-time role with job security!
- 100% Australian-owned company with over 30 years of history
- ASX15 company & Growing
- Global presence with a presence across North America - US & Canada
- Award-winning with numerous customer service awards
- Join a company rapidly growing with lots of progression & upskilling opportunities
- Inclusive & diverse culture with a large focus on physical & mental health
- Multiple progression routes within the business
About the company:
Our client is one of the largest Australian-owned and operated toll-road companies. They have a presence across Sydney, Melbourne, Brisbane & North America with over 1800 employees. Besides working for one of Australia's top companies, they offer a range of benefits including a highly competitive salary, flexible working, yearly salary increases, training, progression, and a culture focused on diversity.
The Opportunity:
As a Customer Specialist Support Advisor, your role will be multifaceted, ever changing and complex. You will be dealing with customer complaints, financial hardships and complex queries.
You will be taking around 20-40 calls, extensive email correspondence (10-20), case management, troubleshooting & more. These volumes can vary depending on the needs of the business and demand. This is a pure customer service role with no sales, up selling, or cross-selling.
About you:
- Previous Customer Service Experience ideally in a complaints/hardships role
- Minimum 3 years of experience in a complex customer service role
- Experience dealing with customers who are vulnerable or facing financial difficulties
- Dynamic and agile; can adapt to an ever changing environment
- Have an analytical mind and can make quick decisions
- Excellent written and verbal communication skills are essential
- A strong team player who likes to add value where they work
- Resilient and pick up systems & processes quickly
We are screening now if would like to know more then please do not hesitate and APPLY NOW following the prompts. Due to the high volume of applications anticipated, please email ******@smaart.com.au with any questions.
*** Only shortlisted individuals will be contacted ***
** Must be a Permanent Resident or Citizen of Australia ***
Additional information
- Melbourne CBD Location | 17 June Start l WFH 2 days a week (Flexible)
- $82K inclusive of Super + Benefits l Not like your normal contact centre!
- Work for a global company that is techy, innovative, and 100% values driven
