AddressPosition: Customer Liaison Officer
Full Time
Location: South Hobart, Tasmania, Australia
Your new company
The organisation that I am working with is a leading not-for-profit aged care provider committed to enhancing the quality of life for its residents and clients. They pride themselves on delivering compassionate, person-centred care and fostering strong relationships within the community.
Your new role
As a Customer Liaison Officer, you will play a pivotal role in ensuring exceptional customer experiences for the residents, their families, and other stakeholders. You will be the bridge between the organisation and those that they serve, providing support, information, and assistance.
Relationship Building: Cultivate positive relationships with residents, families, and external partners.
Communication: Act as a point of contact for enquiries, feedback, and concerns. Provide timely and empathetic responses.
Problem Resolution: Address and resolve issues promptly, ensuring customer satisfaction.
Community Engagement: Participate in community events, workshops, and outreach programs.
Collaboration: Work closely with our care teams, administration, and management to enhance service delivery.
What you'll need to succeed
You will need to be passionate about delivering exceptional service and have strong verbal and written communication skills. Additionally, you will need to be able to listen actively and respond with compassion. You will also need to be
Organised: Detail-oriented and able to manage multiple tasks.
Adaptable: Thrive in a dynamic environment.
Experience: Previous experience in customer service or a related field preferred.
Qualifications: Relevant qualifications in customer service, administration, or a related discipline.
WWVP Card and NPC (within 6 months)
What you’ll get in return
In return, you will receive:
A competitive salary package commensurate with your skills and experience
A supportive and collaborative work environment
A rewarding and meaningful career in the not-for-profit sector
The opportunity to make a positive difference in the lives of many people
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to travis.thole@hays.com.au, or call us now on (03) 6108 5559
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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