AddressAre you a people person and enjoy building networks?
What is the opportunity?
A part time permanent position for a Customer Relations Manager to drive sales, partner with existing stakeholders and create long new term strong relationships with our referring customers who include a wide range of medical specialists and allied health professionals. This role will be covering one of our Perth territories depending on where the successful candidate is based with a car allowance included in your remuneration package!
Reporting to the Head of Customer Relations you will be responsible for:
- Building and fostering long-term working relationships with referring specialist doctors, allied health professionals and other key stakeholders to build reputation for excellence and generate repeat business through customer satisfaction
- Identify and approach potential new surgeries/referrers to engage as clients, using referrer statistics to target referrers or areas for potential growth
- Maintain knowledge of clinic service delivery though discussion with supervisors, relevant specialist, management, and other relevant parties, to deliver accurate information to referrers. (This includes availability of doctors, services, appointments, and relevant pricing updates)
- Analysing customer data and information to identify patterns, trends, and areas for improvement
- Plan and implement activities to meet sales plans and clinic budgets
- Supports the Marketing Manager with development and utilisation of marketing materials as required
- Monitor Budget and Reports and provide clinics and the GM Business Development feedback when appropriate
Who is PRC?
Perth Radiological Clinic is one of the largest independent radiology and medical imaging practices in Australia. With 22 clinics across Perth, over 100 Radiologists, 900 staff and a sophisticated innovative IT platform, we offer a complete and integrated range of services to the people of Western Australia located across community, public and private hospital-based locations.
We pride ourselves in providing the highest standard of diagnostic medical imaging with an unwavering focus on accuracy, professionalism, convenience, and affordability.
What do you need to be considered?
- Tertiary qualifications or equivalent work experience in a health/science related field
- Ability to absorb and impart technical medical concepts / information
- Demonstrated experience in a business development/sales role (preferably with proven results).
- Current Western Australian Driver’s License, and reliable vehicle to use for work purposes.
- Excellent communication skills, both written and verbal and the ability to communicate and effectively work with different cultures and behavioral types
- Displays leadership behavioral competencies of delivering the service by being results oriented, holding people accountable, acting confidently, influencing, customer focused and demonstrating resilience
- Demonstrated experience in driving the growth with strategic thinking, facilitating change, and developing others
- Full Australian working rights is mandatory
- Ability to provide or obtain a National Police Check within 6 months
What do we offer?
- A collaborative team environment within a well-established, WA known organization & supportive leaders driving growth and change within PRC
- 15 weeks paid parental leave policy
- 7 weeks LSL vested at 7 years, and 1 week LSL for each year of service thereafter
- Market competitive salaries that are regularly reviewed
- Parking subsidies
- Additional 2 weeks purchase leave
- Uniform provided (optional)
- An 8% discounted corporate rate for private health insurance with HBF
- Staff and family discount on PRC services
- Employee assistance program
- Access to WhereFIT which provides retail discounts across; Women’s/Men’s Clothing, Healthy Meal Delivery Services, Skin Care & more!
How to apply?
Apply today to ***********@perthradclinic.com.au with an updated resume that clearly outlines the requirements listed above. A brief cover letter is not mandatory, however, will be highly regarded.Shortlisting may begin immediately.
We encourage Indigenous and Torres Strait Islander people, people with disabilities and of diverse backgrounds to apply within. No recruitment agencies please.
