Address My client is a recognised leader in airline transportation and due to growth we are currently seeking a Customer Remediation Analyst to join the team on a 12 month temp contract commencing in February 2024
Reporting to the Customer Remediation Team Leader, this position will require the highest level of Customer Service provided to customers around Australia
This role will be working from the Collingwood head office, Monday to Friday 9am till 5pm. Please note this is not a work-from-home position
Key responsibilities:
Providing customer service via phone/email to seek information, advise of case outcomes, and negotiate resolutions
Work to resolve escalated complaints within set timeframes
Applying appropriate judgment to cases to ensure that a positive outcome is achieved and in alignment with policies and procedures
To be successful in this role, you will demonstrate the following skills and experience:
12 months experience in a customer service remediation position
Experience in the travel industry will be highly regarded
Salesforce (CRM) experience & New Skies software is an advantage
High levels of empathy and strong multitasker
High level verbal and written communication skills are essential
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
