Customer Service Remediation Analyst

My client is a recognised leader in airline transportation and due to growth we are currently seeking a Customer Remediation Analyst to join the team on a 12 month temp contract commencing in February 2024

Reporting to the Customer Remediation Team Leader, this position will require the highest level of Customer Service provided to customers around Australia

This role will be working from the Collingwood head office, Monday to Friday 9am till 5pm. Please note this is not a work-from-home position

Key responsibilities:

• Providing Customer Service via phone/email to seek information, advise of case outcomes, and negotiate resolutions
• Work to resolve escalated complaints within set timeframes
• Applying appropriate judgment to cases to ensure that a positive outcome is achieved and in alignment with policies and procedures

To be successful in this role, you will demonstrate the following skills and experience:

• 12 months experience in a Customer Service Remediation position
• Experience in the travel industry will be highly regarded
• Salesforce (CRM) experience & New Skies software is an advantage
• High levels of empathy and strong multitasker
• High level verbal and written communication skills are essential

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.