Customer Resolutions Specialist

Provide outstanding customer support for all communication received from clients to best manage their accounts.

The Company
Our client is a leading energy data management services business which prides itself on providing excellent customer service through technology and innovation.
The Role
The role of the Customer Resolutions Specialist is to successfully manage incoming queries and customer requirements. A successful Resolutions Specialist is someone who shows initiative, strong time management and problem-solving skills and has the ability to multi-task conflicting time sensitive priorities. The main duties of the role are:

• Ensure all Stakeholders including customers & providers receive the highest level of service and professionalism
• Respond to all internal queries in an appropriate and timely manner
• Communicate effectively to customers and providers
• Maintain confidentiality of customer and provider information
• Maintaining A2 and Customer documentation. Such as newly signed LOA’s etc
• Contribute actively, where required, to improvement initiatives
• Accountability for the quality and daily performance of all your tasks, ensuring KPI’s are met

The Requirements
To be considered for this role you will be tertiary qualified, extremely detail orientated and have proven experience handling customer accounts. You will have proven experience in a similar role with excellent customer service skills. You will have advanced skills in MS suite, especially Microsoft Excel. Experience in a consultancy, energy, environmental or metering services role is highly regarded. You will have excellent time management and a good commercial acumen. Excellent communication skills, the ability to multi-task and, above all show initiative, is essential to your success.
If you are looking to join a growing energy business with an excellent team culture and progressive management team, then please APPLY NOW or contact Chris Wellock at Advance Careers on 0467 674 444 for more information.