AddressOur Client requires a Customer Service superstar.
Job Description:
Dealing with incoming domestic and commercial customer calls, correspondence and enquiries, including account queries, complaints, the processing of orders and payments and new customer enquiries.
Advise customers of installation details relating to gas usage, suitable delivery methods and site compliance requirements. Adhere to all company statutory regulations relating to LP Gas.
Set up new domestic and commercial accounts.
For stock level records and end of month completion, on a daily basis, process all deliveries received from allocated list of drivers, including mail-outs, data check/update, invoices & HS Screen.
Manage allocated aspects of debtor control for customers.
Reconcile cylinder contractor daily work and any resulting updates on customer accounts.
Perform duties such as stock transfers, inventory stock-takes, co-ordination of changeover for OOD cylinders, correspondence, account reconciliation, mailing and banking when required.
Manage all administrative aspects of agents operating in the area. This includes full reconciliation of Fill Only accounts.
Report all opposition activities, market trends, product developments and price differences to Customer Service Manager or Account Manager.
Time may be spent performing other such functions that are deemed to be commensurate with the incumbent's skill, competence and training.
Competencies: Understands local strategies and working practices, contributes to team results, understands and meets customer needs, builds and maintains customer relationships, delivers customer focused solutions.
Adapts to change positively, is self-motivated, has energy and drive, seeks self-insight, taking ownership of personal learning and growth, approaches challenges positively.
Demonstrates Technical Competence, applies knowledge and experience, understands and supports cross-functional relationships, seeks and shares information, makes objective and fact based decisions, involves all relevant stakeholders. Recognises process improvement opportunities.
Respects diversity, works effectively in a team and maintains networks, collaborates across functions, engages in negotiations, conflict resolution and problem solving, listens effectively, clarifies situations, and considers other points of view to reach consensus.
We are looking for an individual who is highly efficient team player with administration experience and someone who likes a challenge! Apply Now!
