Technical Support - Help Desk

Job DetailsAre you looking for a company where you can excel and grow!!!Great location, opportunity to grow within the role and highly supportive team with excellent company culture!!!!The CompanyThis highly successful Family-owned business, who are in the field of technology and payment solutions are looking for an exceptional experienced Technical Support Specialist - Call Centre to join the team.
This wonderful growing business are highly supportive and provide a great company culture!!!!This role will see you as the main point of contact for the technical team!!!The role:

• Provide technical assistance and support to resolve technical issues over the phone
• Provide regular escalation support to technical team and technical partners
• Maintain an up-to-date knowledge of operational procedures
• Utilise monitoring tools and system logs to build a detailed issue case
• Replicate unfamiliar issues in test machines
• Complete fleet optimisation and preventative tasks
• Configure and support software and hardware products
• Cooperate and liaise with technical team and share information across the organization
• Develop/build working relationship with Next Payments' internal department
• Liaise and coordinate with external third-party service providers to resolve issues
• Raise cases for all activities capturing accurate description of incidents/issues
• Follow-up all outstanding cases
• Provide consistent and accurate information when responding to queries

Skills and Experience

• Technical Customer service background - you are tech savvy and have a strong IT background
• Youa re a team player with exceptional communication skills
• Have the technical aptitude to problem solve
• Knowledge of computer management systems
• Exceptional computer skills
• Strong ability to transfer information, skills and knowledge
• 2years previous experience in IT related helpdesk/system operations
• Exceptional PC Skills

We would love to hear from you if you want to work in a close knit, supportive team!!!Please note for this role you must live in Australia and be a permanent resident