Customer Service

TAFE NSW Life-Changing Careers

Customer Service Consultants

Ultimo, Newcastle and Penrith campus locations available

Multiple Full-time temporary positions available until 30th June 2025

Base salary range of $74,912 - $82,688 p.a plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer First, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, a 35-hour working week with a variety of flexible working options.

About the role

The Customer Service Consultant role focuses on delivering exceptional support to diverse stakeholder groups in a fast-paced environment. You'll excel in maintaining clear communication and data quality while undertaking specialised student administration duties.

Advocating for a multi-channel approach, you'll maximise enrolments, retention, and completion rates for TAFE NSW students.

Join us in making a difference through customer-focused service delivery. Operating hours are between 8am to 6pm.

We are recruiting for multiple full time positions across the following locations;
Ultimo (Sydney CBD), Newcastle (North Coast) and Penrith (Western Sydney)

About you

You are passionate about providing high levels of Customer service and thrive in an environment where no day is the same.

Your focus on achieving positive outcomes for the customer is key to success in the role and being able to navigate the various offerings available to students whilst on their journey at TAFE.

You are committed to achieving results and should be confident collaborating with a range of stakeholders and various teams to resolve customer enquiries and concerns, whilst contributing to meeting and exceeding team performance targets and KPIs.

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications Close: Sunday 24th March at 11:55PM

To apply for this role, click on 'apply’ and provide:

• Your current resume
• Response to one targeted question when prompted in the application form (max 300 words)

Targeted Question: How do you perform high volume, complex tasks when unsupervised? Provide an example of how you stay motivated and focused when you aren't directly supervised.

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor, Emily Strolin, *************@tafensw.edu.au or call 02 7921 9***. Or contact Talent Acquisition Advisor, Emily Diaz, ***********@tafensw.edu.au or call 02 7921 5***.

Role-specific enquiries: contact Manager General Services, Nicole Debenham, ***************@tafensw.edu.au

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

For temporary positions, you will require a visa that gives you permission to work in Australia.

A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.