AddressThe Customer Service/Administration Clerk is responsible for assisting the Administration and Management Team with daily Operational Administration tasks.
These Include:
- Phone enquiries and bookings.
- Maintain up to date records of jobs booked and completed.
- Follow established procedures for processing payments received from drivers.
- Research and resolve job discrepancies.
- Recording and entering information required to those customers who need information on a daily basis.
- Following up on all email enquiries from COD customers generated from our web pages.
- Maintaining booking system/trouble shooting - Liaise with Wastedge support software.
- Following up on any customers who have not paid on delivery when required
- Support Operations when required.
- HSAD Depot Invoicing.
- Shred-X, Opal Invoicing.
- Filing
- Recording and sending Solo run sheets.
- Liaising with Drivers.
- Reply to voicemail and email queries.
- Update Jobs and send to Drivers iPads.
The Administration Clerk will demonstrate:
- Safety as a priority and report all incidents/concerns immediately.
- Excellent organisational and multitasking skills.
- Teamwork and excellent communication (oral and written) and organisational skills.
- Willingness to adapt to change and support new company initiatives and systems improvements.
- Ability to present information in a consistent, organised and accurate way.
- Good working knowledge of office procedures and office management.
- Knowledge of human resource concepts, practices, policies and procedures.
- Disciplined and able to maintain confidentiality.
