AddressThe Company
We are Sealy of Australia – the market-leading manufacturer of premium sleeping solutions throughout Australia and the Asia Pacific.
In business since 1923, we have partnered with our national network of retailers to help millions of people achieve better sleep. Our pursuit of refining and advancing Posturepedic® technology backed by orthopaedic research has resulted in world-class innovation that people love.
Headquartered in Brisbane with six manufacturing plants across Australia and New Zealand, staffed by over 750 highly-skilled, highly valued employees, we have a passion for developing local expertise and talent.
The Role:
We have an exciting opportunity for a Customer Service & Administration Officer to join our Perth Customer Service / Administration team.
The objective is to provide outstanding Customer Services, primarily after-sales enquiries.
Key Responsibilities:
- Communicate to customers using phone & email to identify and provide solutions to their after-care enquiries.
- Data processing with a high level of accuracy on customers' files
- Liaise with the stores, sales representatives, factory and manufacturing teams to solve customer care enquiries efficiently.
Your Profile:
- You are customer-focused and solution-driven.
- You can communicate with patience and professionalism regardless of the situation
- You have strong computer skills and the ability to learn new programs quickly
- Previous experience in a call centre environment is highly regarded but not necessary
The Benefit:
- Comprehensive training on the company's history and our manufacturing process.
- Worklife balance, we operate Monday to Friday during business hours with no weekend work required.
- We provide excellent opportunities for long-term career advancement within the team and the company.
Please submit your CV with a one-page cover letter addressing the role requirement.
