AddressCustomer Service Advisor / Service Centre Reception
Gerald Slaven Ford
Are you looking for a new role that…
- Is a Monday – Friday role and gives you your weekends back?
- Allows you to use your awesome customer service background?
- Let’s you thrive in a busy, fun working environment?
- Allows you to build a career in the automotive industry?
If you answered YES! Then you could be one of our next Service Advisors working with Gerald Slaven Ford at Belconnen or Phillip.
As part of the Eagers Automotive group, we recognise that our success depends on our people, so we strive to be a great company to work for and provide extensive employee benefits. If this sounds appealing, we’d love to hear from you.
About the role:
Primarily, you’ll be the liaison between our customers and our service technicians and duties will include but are not limited to:
- Providing quotes for vehicle servicing and repairs
- Determining customer requirements and assisting in the selection of solutions
- Developing and maintaining relationships with customers
- Assisting customers with enquiries, bookings and service scheduling over the phone, in person and via email
- Processing orders, invoices and payments
- Liaising with customers, sales staff and service technicians to determine repair and service timelines
- Arranging loan vehicles for customers
- Operating specialised automotive computer software
To be considered you will have the following:
- Experience in a busy customer orientated role
- Exceptional customer service skills
- Excellent computer and administrative skills
- Hands on/Can-do approach.
- Current Driver's license
- Excellent organisational and communication skills
In return you’ll:
- Work in an incredibly supportive environment with a great team culture that celebrates success with monthly BBQ’s and employee of the month awards
- Receive extensive employee benefits including access to our free Employee Assistance Program
- Work in a state-of-the-art service department
- Earn competitive wages, with great working conditions, and friendly work environment
- Receive ongoing factory training with the latest technology
- Work Monday - Friday
If you think you have what it takes to be part of our team and help deliver the kind of customer care and experience we are famous for, we want to talk to you. This a real opportunity to forge a successful career in the motor vehicle industry with a supportive management team, and customer focused dealership. Gerald Slaven is an equal opportunity employer and women are encouraged to apply. Apply for these positions today with your resume and covering letter outlining your suitability.
