Customer Service Advisor

Organise bookings of motor vehicles for service and maintenance, build relationships with customers and assist the Store Manager to achieve targets.

We are looking for a Customer Service Advisor to join our Tuggeranong team!

• Meet and greet customers, process their vehicles for the repair journey and assist with customer mobility needs.
• Answer internal and external customer enquiries (e.g., Email, face to face, phone)
• Proactively reviewing, monitoring and communicating to customers ensuring an exceptional experience.
• Building & maintaining relationships with stakeholders (customers, suppliers, colleagues)
• Uncover your customers insurance needs by offering suitable options, identifying opportunities for new business and renewals.

Requirements:

• Strong Customer Service and sales skills
• Strong technology skills (Computer, imaging and office applications)
• Problem solving skills & attention to detail
• Ability to work in a fast paced environment & a team environment

Join us for a career with Motorserve

If you love cars as much as we do, supercharge your automotive career by joining the team at Motorserve. Motorserve has been proudly providing Australians quality car servicing and repairs since 2007.
Now is an exciting time to be a part of the Motorserve journey – our sites are growing and so are our teams! We currently have a variety of roles across our 40 locations nationally ranging from Automotive Technicians, Apprentices, Customer Service Advisors, right up to Assistant Managers and Site Managers. If you take pride in your work and want great opportunities for training and growth, then get into gear and submit your application for this opportunity.

At Motorserve, we offer our employees:

• Attractive market competitive above-award salary, plus overtime opportunities.
• No Saturday work – only Monday to Friday daytime hours. Enjoy work life balance and flexibility.
• Receive up to 50% on personal insurance with NRMA, SGIO, SGIC and RACV.
• Comprehensive training to set you up for success, including ongoing training and development opportunities for your career growth and personal development.
• Complimentary Roadside Assistance in NSW & VIC.
• Discounted service and repair of your vehicle.
• Yearly Site Incentive Scheme Bonus.
• An employee benefits platform, providing employees discounts at hundreds of retailers, including everyday expenses, holiday parks and resort discounts, a wellbeing program and an employee assistance program.
• Additional leave entitlements – including annual ‘Me’ day and paid parental leave provisions.
• An established Reward & Recognition program providing monetary rewards, annual awards event, and more.
• Recruitment referral bonuses – refer a friend or family member for a job at Motorserve to get a reward bonus.

At Motorserve, we share the same core values and behaviors, and we focus on a culture of being safe, honest, whilst still having fun.
Motorserve Values – H.E.A.R.T

(Honest & Upfront, Easier Together, Act & Own It, Reimagine Today, Treat Everyone Fairly)
We encourage Aboriginal and Torres Strait Islanders to apply for this position