Address- Recognised as a top #2 employer on the 2024 LinkedIn Top Companies list to grow your career
- Make a real difference for our customers and communities
- When you're ready for a bigger challenge, you'll get the tools and support to succeed
- Learning is a daily part of the job
The role and team:
- You are the first point of contact for our customers
- Responsible for handling inbound calls from our current customers enquiring about their internet banking, credit cards or transaction accounts.
- Customers may contact us with account balance enquiries, to change their internet banking details, report a lost card or make a payment.
- Following up any issues that arise during a call with a customer.
- Escalating any calls to other departments if necessary.
- Providing solutions to the customer's enquiries through your knowledge of the products and services we offer.
What you'll bring:
- Real interest in the banking industry and can communicate effectively with customers.
- Be driven by a passion to speak to customers, and surpass expectations in helping them achieve their financial goals
- Be able to navigate through multiple computer systems whilst maintaining a great phone manner and attention to detail
- Thrives in a high energy, fast-paced & supportive team environment
- Strong communication skills covering verbal, listening and written capabilities
- Someone with a great attitude who wants to start their career in banking
- Previous contact centre & Customer Service experience will be highly regarded.
More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements, competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.
A diverse and inclusive workplace works better for everyone.
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.
Join NAB
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Please note unsolicited CVs from agencies will not be accepted.
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