AddressOur client is a wholesaler and distributor of quality products to the outdoor leisure industry, is seeking a Customer Service - After Sales Support to join their dynamic team.
The role of a Customer Service - After Sales Support is to provide customers with the highest possible level of After Sales service.
Key Responsibilities
- Providing technical support and advice to customers
- Assist with answering phones and responding to customer enquiries
- Assist with web based and customer email enquiries
- Assist with service agent administrational tasks as required
- Liaise with the engineering / product development department regarding product specific issues
- Comply with policies, procedures and instructions in the polices and procedures manual for workplace health and safety
- Complete any and all other tasks as required
Key Performance Indicators
- Completes Department systems in a timely manner
- Attitude and Behaviours
- Attention to Detail
- Maintain a high level of service that impacts our end customers
- Initiate, develop, implement and improve service procedures
- Manage role objectives efficiently, ensuring priorities are completed in agreed timeframes
Qualifications and Experience
- Higher school certificate or equivalent
Knowledge and skills
- Good mechanical aptitude
- Sound knowledge of product and spare parts
- Computer skills - Word, Excel - Sound numerical and literacy skills
- Customer service experience Personal Attributes
- Strong interpersonal and presentation skills
- Polite and Professional - Self Motivated and pro-active
- Ability to work well in a team environment
- Problem solving skills and results focused
- Strong prioritising skills and ability to meet deadlines
- Strong eye for detail
How to Apply
If you're ready to make your mark in a leading global company, we want to hear from you! Please submit your resume via the link below or email for a confidential discussion.
Please note that only successful applicants will be contacted.
Mary LeAccount Manager
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
