AddressCompany Overview: Join the Shevoke team, a thriving fashion brand known for its global cult following and innovative eyewear designs. At Shevoke, we are passionate about creating high-quality, trend-setting products that empower individuals to express their unique style. As we continue to expand our presence in the fashion industry, we are seeking a talented Customer Service representative to join our dynamic team.
Position Overview: We are looking for a Customer Service representative with strong interpersonal skills to join our small team in Sydney. The ideal candidate will be highly organised, detail-oriented, and able to thrive in a fast-paced environment. This role is predominantly customer focussed, managing all orders, questions, concerns, repair, and replacement requests from our online consumers but also covers the management of press sample movement and celebrity / influencer gifting.
The Role:
- Managing all customer related inquiries via the Customer Service email.
- Managing the timely send out of all orders.
- Managing all timely actioning of customer returns and exchanges.
- Managing customer returns and repairs with the production and manufacturing team.
- Monitoring all eCommerce and Press shipments with across multiple shipping partners.
- Managing VIP and Press related inquiries via the Press email.
- Managing VIP and Press loan send out and returns.
- Managing Sample movement related to VIP and Press inquiries.
- Preparing VIP and Press Gifting packs and managing seasonal send outs.
- Managing the organisation and efficiency of ecommerce spaces
The Skillset:
- Excellent Customer Service and communication skills.
- Can work autonomously with great accountability to keep track of progress across multiple areas.
- Excellent multitasker with great attention to detail.
- Minimum 2 year experience working in Customer Service, preferably fashion or retail industry.
- Previous experience wrapping and packing fashion merchandise is desirable.
- Positive attitude with a great ability to deal with customers in a friendly and professional manner
Benefits:
- Opportunities for career growth and advancement within a dynamic fashion brand
- Employee discounts on Shevoke products
- Collaborative and inclusive work environment
- Supportive team culture that values creativity, innovation, and diversity
Full-Time, Monday - Friday, minimum 35 hours per week.
How to Apply: If you're ready to take on this exciting opportunity and help us redefine eyewear for all, we'd love to hear from you! Please email your resume and cover letter to ****@shevoke.com. Be sure to highlight your relevant experience and why you are interested in joining the Shevoke team. We look forward to reviewing your application!
We will be contacting candidates with the right experience as we receive their applications. In anticipation of a high volume of applicants, only shortlisted candidates will be contacted.
