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Company Description
TSA Group has represented Telstra for over 20 years, and with the recent Covid-19 pandemic, we are bringing a range of our customer service roles back to Australia.
At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated. Here are a few work perks we have put in place to help motivate our team:
- Hybrid work model- Work from home 2 days per week*
- You can chose to work a 9 or 10 day fortnight*
- Internal career progression
- 4 weeks of full paid training
- Attractive monthly commission structure
- Choose your pay day through the Wagestream app!
- KPI driven incentives; paid days off, cash and holiday prizes
- Discount at gyms and on healthcare plans
- Applicable post 3 month review
You describe yourself as – someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.
What will a normal day look like?
You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions.You will also be required to:
- Answer incoming calls and provide a positive customer experience
- Navigate through multiple systems whilst maintaining customer engagement on the phone
- Confidently handle customer enquires, utilise problem solving skills to provide value based solutions
About you;
You can commit to full-time roster, 38 hrs per week: Monday - Saturday between the hours 7.30am - 7.30pm
This role is subject to a police clearance.
Submit your resume today and one of our friendly recruiters will be in touch!
Want to know more? Check out our social media pages:
- Website: https://tsagroup.com.au/
- Instagram: tsa_group_
- LinkedIn: https://www.linkedin.com/company/tsa-group-australia/
