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Form of workYOUR OPPORTUNITY
We are looking for a sales and Customer Service focused leader to take our Customer Care sales team to new heights!
This Customer Care Supervisor role reporting directly to our State Sales Manager is pivotal in ensuring seamless operations, and your focus will be mentoring and leading the team to drive sales, provide exceptional Customer Service, and empower them to achieve successful outcomes.
Based out of our Regency Park office you’ll oversee all day-to-day team activities onsite and remotely, champion process improvement, and foster a culture of engagement within the team, and this position has endless potential for career growth within our business.
What you’ll be doing:
- Lead, coach, and develop a dynamic team of Customer Care Consultants
- Manage day-to-day operations to ensure maximum output and efficiency
- Prioritise team engagement, driving sales and service levels to meet or exceed KPIs
- Monitor workflow through phone queues, emails, and relevant business systems
- Manage performance and behaviours in alignment with company policies
- Act as a point of escalation for both team members and customers
- Lead by example, demonstrating Blackwoods behaviours and HSW compliance
What you need to succeed:
- Previous experience leading a team, with a focus on sales and Customer Service
- Strong coaching and development capabilities, and a confident communicator
- High level of attention to detail, strong prioritisation and time management skills
- Self-starter with initiative, and motivation to drive yours and the team’s success
- Experience in sales, with long-term sales career ambitions highly regarded
- Proficient with Microsoft Office programs including Excel & PowerPoint
Because this role will see you leading a team based in both South Australia and Northern Territory, there will be some interstate travel required (approximately every 3 months).
CULTURE & BENEFITS
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
- Attractive permanent salary and incentives
- Flexible and hybrid work environment (WFH/WFO)
- Ability to purchase up to 4 weeks’ additional annual leave
- Attractive Wesfarmers share plans every year
- Highly successful Refer-A-Friend program – to earn up to $2,000 for each referral!
- Generous paid parental leave policy
- Regular team events, celebrations and BBQs
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Further Wesfarmers discounted offers from over 300 corporate partners
- Free onsite free parking and more!
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
OUR STORY
Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.
