Customer Service and Social Media Assistant

Customer Service and Social Media Assistant

Project PARGO is a Premium Insulated Drinkware brand that is built to take you beyond. Our products are strong, stylish & keep your drinks SERIOUSLY Hot/Cold for hours.

We are committed to delivering high-quality products that enhance the daily lives of our customers. As part of our purpose, 5% of every sale funds clean water projects, providing much-needed clean water access to people in need.
 

Position Overview:

Remote part-time position (20hrs per week) with a preferred location of the Sunshine Coast (Initial training will be in-person on the Sunshine Coast for approximately 1 week)

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service and Social Media Assistant. In this role, you will play a key part in ensuring a positive and seamless customer experience while supporting our digital marketing initiatives.

Customer Service:

• Respond promptly and professionally to customer inquiries via email, phone, and Social Media platforms.
• Assist customers with product information, order status, and warranty inquiries.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain a high level of product knowledge to provide accurate information to customers.
• Process and manage customer orders, ensuring accuracy and efficiency.
• Coordinate with the warehouse and logistics team to track and fulfill orders.
• Keep customers informed about order status, shipping details, and any potential delays
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Share insights with the team to enhance product offerings and customer satisfaction.
• Proactively seek ways to improve the overall customer experience.

Social Media & E-Commerce

• Collaborate with the marketing team to execute digital marketing campaigns.
• Contribute to the creation and scheduling of engaging content across digital channels.
• TikTok content creation and management, alongside Social Media coordinator 
• Monitor and engage with customers on Social Media platforms.
• Assist in the development of customer-focused content, such as FAQs, guides, and product hacks
• Work closely with the e-commerce team to optimize the online shopping experience.
• Assist in managing product listings, updating inventory, and ensuring accurate product information.
   

Qualifications:

• Previous experience in Customer Service and/or Social Media is preferred.
• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proficient in using Customer Service software, e-commerce platforms, and Social Media.
• Confidence to be in front of the camera 
• Knowledge of TikTok, Instagram & Pinterest
• Enthusiastic about providing exceptional customer experiences.
• Important to have a connection and passion for our ethos (sustainability, clean water giving & adventure) 
• This role is a remote working position 

We are searching for someone who not only has the above skills but shares the same value we do, that everyone deserves access to clean water.

Hours

• Work from home
• Monday to Friday. 4 Hours Per Day
• Flexible Hours available
• Opportunity to transition into a full-time role 

If you are passionate about Customer Service, Social Media, content creation, and contributing to a growing brand we invite you to apply. 

Upon application make sure to include:

-Cover letter
-CV

We can’t wait to hear from you and grow our team with another like-minded human! 

Welcome to email Co-Founder, Ellie directly *****@projectpargo.com