Customer Service Attendant Qualified

Campbelltown, NSW, AU, 2560

You understand the importance of respect and being inclusive, it’s part of who you are.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Become a part of Customer Experience which brings together Customer Service and Operations Delivery to create a seamless journey for our customers.

We provide a strong focus on the operational planning of daily controls in a multi modal transport system and the delivery of exceptional service and safety awareness to our customers.

Sydney Trains comprises of 17 areas, led by our Customer Area Managers. Join Sydney Trains, as we are looking for a highly motivated and passionate Customer Service Attendant - Qualified to join our Customer Delivery team.

Step into the full range of station functions including signalling and shunting (receiving and dispatching of trains).

This role requires sound knowledge of diversified policies, procedures and guidelines where you will be expected to work with autonomy.

Coordinate the activities of various functions including train movements whilst facilitating the achievement of team objectives.

Please click here to view role description.

Please note that there are multiple roles available at North Sydney and Campbelltown  

About you

• As a Customer Service Attendant- Qualified, you will lead by example while working in a collaborative team environment with a shared passion for customer experience.

• You possess the ability communicate clearly with confidence and engagement whilst building strong ties with the community and your team.  

• You will have the opportunity to engage and support a wide range of stakeholders, track activities and execute safety responsibilities, and accountabilities consistent with Sydney Trains.

• Knowledge of Customer Service and safety standards

• Effective Customer Service and communication skills

• Knowledge of relevant Legislation and Authority policies, procedures and guidelines for station operations

• Understanding of basic computer operations and software standards

• Please note: successful candidates will need to undertake background checks and criminal record checks.

• Own transport is beneficial as some shift start times are out of train operating hours.

• You must be available and willing to work rotating shifts including shift work, late nights or night shifts, early mornings, weekends, and public holidays. Extended hours may be necessary at short notice. 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

 Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Sunday 26th May 2024.

For more information about this role, please contact *************@TRANSPORT.NSW.GOV.AU.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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PLEASE NOTE THAT IF YOU HAVE APPLIED FOR THE ROLE IN THE LAST 2 WEEKS, YOU ARE NOT REQUIRED TO REAPPLY