Job description
You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you'll: Play a key part role in the frontline team providing exceptional service to ensure our passengers are provided a great experience while using our NSW TrainLink services. Work apart of a team performing a full range of station functions including assisting with enquires, help passengers board our trains and other connecting services, handle luggage, ensure station presentation is maintained. Ensure that the correct safe work procedures are followed when supervising the division and amalgamating of train sets. This role requires you to work on a 24/7 shift work roster with variable start and end times, including weekends and public holidays. To be suitable for this role you will be based at Newcastle Station however, you may be requested to work at other station locations across the Newcastle region based on the business requirements. Please view the Role Description and the Information Pack A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Newcastle over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks. About you You are a passionate individual who has experience in a Customer Service environment and is committed to delivering a high standard of service to exceed our passenger's expectations and provide them with an unforgettable experience. You are resilient and have exceptional interpersonal skills to work alongside variety of stakeholders under pressure to ensure the safety of our staff and passengers. You are proactive and good work ethics to work both independently and as part of a team and are able to carry out your role responsibilities with minimal direction. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories. Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. Join us Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers. We offer a wide range of employee benefits. This is an in-person, on-site role. What are you waiting for…? Connect with us. Apply now! Applications close: 11:59 pm, Friday 8 March 2024. For more information about this role, please contact MAXINE.GREENSTREET@TRANSPORT.NSW.GOV.AU. People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. Need some help with your application? Take a look at our application tips video series.
Address
Newcastle, NSW
