Job description
West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries
Hybrid WFH flexibility for work-life balance and no weekends
Supportive training and career progression - gain a Cert III in Financial Services
National Credit Management Limited (NCML) is a leading provider of credit and receivables management services in Australia and a part of Credit Corp Group. We believe in an ethical, collaborative approach to resolving debt to empower our customers to organise and control their finances.
About your new roleAs an Account Representative, you’ll be at the frontline making outbound calls to customers on behalf of our clients' overdue accounts.You'll locate customers and investigate overdue accounts. With a flexible approach, you’ll negotiate repayment plans and solutions to suit our customers’ circumstances. Our bonus scheme rewards target achievement and our supportive team and award winning training programs will allow you to develop and advance your skills for a successful career in Financial Services.
What we can offer you!
Flexible hybrid work environment in as early as 3 months (2 days office, 3 days WFH)
2 weeks fully paid training with continued support and coaching leading to growth towards promotion opportunities
Gain a Certificate III in Financial Services
Perks and discounts through our employee benefits platform
Free membership and competitive rates with our Car Share partner and Novated Leasing options
Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
Paid volunteer days
Purchase additional annual leave
Regular team engagement events
‘Dress For Your Day’ from smart casual to business attire
End-of-Trip Facilities available for bicycle storage and showers
What your new job involves
Working with one of Australia’s newest and largest automotive lenders
Making and receiving high volume outbound/inbound calls
Investigations to locate and establish contact with our customers
Build and establish relationships with customers with rapport and trust
Creating positive outcomes by negotiating repayment solutions
Problem solving and objection handling
Who you areWant to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? Collections experience isn’t required as we provide training with continued support and coaching. The majority of our leaders once began in this same role!
Experience in a Call Centre, hospitality, tourism, retail, sales or similar industries
Excellent communication skills (both written and verbal)
Persistence and resilience to have challenging conversations
Ability to negotiate will be highly desirable
Share a passion for results and a target driven environment
A natural problem solver and solution provider
Basic computer literacy skills
A desire to learn and take on feedback
Essential Criteria
Must be available to work Full Time, Monday – Friday 7:30AM – 5:30PM.
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.
We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. SOUTH BRISBANE / WEST END 4101
Address
West End, QLD
