Customer Service Consultant

About Team Global ExpressTeam Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.auWhy TGEWe care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.What We OfferCompetitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyondAbout The RoleWe are looking for fun, outgoing, and dedicated individuals to join our team of Customer Service Consultants. Located at our Karawatha Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat.Training will be provided to ensure your success and confidence in the role.What You'll DoAddress all customer queries promptly and professionally.Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.Holding a conversation while managing multiple tasks is crucial in this fast-paced role.Educate customers on how to use our self-service platforms effectively.Utilise our CRM systems to accurately capture customer data and service requests.What You'll BringYou're a skillful communicator with a knack for adapting your style to different customer personalities and situations. Teamwork is second nature to you, and Customer Service is your north star. Comfortable with technology, you're adept at solving problems on-the-fly and can effortlessly multi-task across various systems. Most importantly, confidence in navigating technology is non-negotiable for you, especially in CRM systems and Microsoft Office Suite.Successful applicants will be invited to complete an online assessment, a crucial step in our selection process. This assessment is your chance to showcase your skills and abilities, it's a great opportunity to demonstrate your potential and align your talents with the task featured in the role.An Inclusive Workplace, Works for EveryoneWe celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.Our Recruitment ProcessApplying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.Other Things to NoteWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of LinkedIn's Top Companies of 2023 in Australia. Additional InformationWe believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.It's never been a more exciting time to join our team as we take the next step in our journey.To find out more about us, visit https://www.tgexpress.com.au/careersTo be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.