About Our ClientMy client is a globally renowned logistics and transportation company based in Australia. It offers a wide range of services including freight forwarding, warehousing, distribution, and supply chain management solutions. They operate in various sectors such as road, rail, sea, and air freight, catering to both domestic and international markets.
Job DescriptionMy client is seeking a skilled
Desktop Support/Field Service Technician to join our team. In this role, you will be responsible for providing on-site technical support to the CEO and services for Mac devices and systems. The role includes installations, repairs, upgrades, and maintenance tasks, ensuring that users have optimal performance and functionality. The ideal candidate will have a strong background in Mac hardware and software troubleshooting, excellent customer service skills, and the ability to work independently in diverse environments.
The Successful Applicant- Install, configure, and upgrade Mac operating systems and software applications.
- Perform hardware repairs and replacements, including components such as logic boards, SSDs, displays, and batteries.
- Troubleshoot network connectivity issues and resolve software conflicts.
- Provide training and guidance to end-users on Mac usage, best practices, and troubleshooting techniques.
- Document all service activities, including findings, actions taken, and solutions implemented.
- Collaborate with internal teams to escalate complex technical issues and facilitate timely resolutions.
- Maintain accurate inventory records of spare parts and equipment.
- Adhere to safety protocols and guidelines while working on-site.
- Continuously update technical knowledge and skills to stay abreast of new Mac technologies and advancements.
What's on OfferMy client values innovation, teamwork, and dedication to customer satisfaction. As a Mac Field Service Technician, you will have the opportunity to work with cutting-edge technology while providing exceptional support to stakeholders.
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