Customer Service Coordinator

Title:
Customer Service Coordinator

Job Purpose:
To provide an enhanced level of customer services and operational support of Marken’s Customer Service team. Customer Service Coordinators will deal with shipment specific and other service-related issues.

Main Duties and Responsibilities:
To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time
To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
Working with customers on daily basis with the aim of developing an excellent working
Analysis of repetitive operational problems and development of possible service
Advise customer latest booking times and documentation
Booking shipment with use of marken booking
Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales
Supplying customers with Marken Service information,
Potential customer information to be given to the Sales department.

Requirements:
Skilled using Microsoft Suite (Excel and Word) and knowledgeable with computers
Experience working with key decision makers
Excellent communication skills, team work and ability to influence others
Excellent problem solving and prioritization skills essential.
Flexibility in working hours is required – weekend coverage, ability to handle shift work is required

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Moving Our World Forward by Delivering What Matters.

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