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Form of workThis role is a blend of sales order processing and Customer Service – you won’t be bored!
Our customers contact us to arrange breakdown repairs or maintenance of their beverage dispensing or commercial ice making equipment. These contacts come via phone call and email and will be actioned by you contacting our service partners and scoping the work required.
The role also undertakes sales order processing from our business partners and is time critical because their order triggers stock dispatch and freight which means our customers are depending on you to get their products and no one likes waiting. The orders come via email and are processed into Infor LN our company wide ERP system.
You will be in our office in Beverley – which is not easily accessible by public transport but we do have plenty of off street parking. Some work location flexibility is available when you’re competent in your role.
The position is offered as a permanent full time role, working 38 hours per week. Our call centre working hours are between 07:30 and 18:00 each day as our team covers east and west coast time zones. The actual start and finish times will be agreed in consultation with your manager and may be rostered or change with notice.
You will have experience in a Customer Service support environment, be great on the phone, with computer systems, learning new processes, adapting to change and accurate with your communications – both written and verbal. Experience using big software systems like Infor LN, SAP, Oracle will be helpful.
If this sounds like you and you have undertaken similar roles before please don't wait and apply now.
Lancer Worldwide is an equal opportunity employer
Our Company
Hoshizaki Lancer is a world leader in Ice Machines and Professional Food Service Refrigeration products, Soft Drink and Frozen Beverage Dispensing systems, as well as Draught Beer Systems. For over 50 years, Hoshizaki Lancer has been working with Australian venues to provide the utmost service and quality products. Our extensive product range allows venue owners to custom design their requirements in order to fulfil their venue’s vision.
