AddressOur client has been working closely with some of Australia's largest banks, government agencies, utilities and insurance companies with assisting their customers find financial sustainability.
The Role
Contact Centre Officer
Competitive Hourly Rate
Location - Melbourne CBD - close to public transport
Working Hours
Centre hours are Mon-Fri 8am-8pm (possibly up until 10pm based on client request & 10am-6pm on weekends when required). Currently no weekend work, but this could change if the client requests it.
Training
FT training & nesting is required, which can be anywhere between the hours of 8.30am-6:30pm and is around 4-6 weeks.
Our client knows that to offer exceptional Customer Service, you need to be trained on what's expected from your role & understand the company's policies & processes. That's why they offer a structured training program from your first day which, combines classroom as well as practical training components across 2-4 weeks Monday to Friday 9am to 5pm
The Role
The core objective of these roles are to maximise cash flow and minimise net bad debt through collections activities. This is an operational role responsible for the day to day collections activity on internally managed delinquent accounts.
Your key duties will be:
Case manage high volume residential and business accounts
Dispute resolution
Payment plan negotiation
Pro-actively recognise delinquent customers through risk assessment analysis
Assisting the hardship team as required
Support the Customer Service team by answering general service and billing enquiries
Deliver an exceptional end to end Customer experience
About you
Excellent verbal and written communication skills
A firm, engaging and respectful telephone manner
Ability to build rapport quickly
Interactive and Team Player
Proficient Computer skills
Must be an Australian Citizen - Above 18+ years
Must be willing to undergo a Police Check
How to Apply
If you have the skills, experience and attitude needed for this role, then please apply today!
