AddressABOUT NETWORK ENERGY SERVICES
Our medium sized business is 20 years young, and has expanded to a team of 20 staff. As an essential utilities service provider, we establish, implement and manage utility billing for embedded networks in retirement villages and over 50s communities across Australia.
Located in Burwood, Victoria, we take immense pride in our reputation for superior Customer Service to our customers and clients and are one of the few businesses that do actually believe in quality of work life balance. We give 100% during our working hours of 9am to 5pm, with a can-do approach and the customer at the centre of everything we do.
THE ROLE
This role predominantly answers inbound telephone calls from customers (many of them elderly) with queries regarding their utility billing or other related queries, including concessions. The telephone Customer Service we provide is our number one priority and a legacy we pride ourselves on.
You will also be actively learning and perform the following functions:
- Answering inbound telephone calls
- Administrative duties
- Electricity and/or water billing using our billing system
- Analytical work and problem solving
- Client correspondence
- A variety of other operational duties
You will start learning the ropes of the company from the ground up and then have opportunities over time to develop your natural interests and talents with a view to advancing your career with us.
The personal requirements include:
- Exceptional Customer Service skills (phone-based)
- Multi-tasking (phone and administrative duties)
- Ability to use various computer systems
- Natural analytical acumen
- Strong interpersonal qualities
- Problem solving skills
- A ‘can-do’ attitude and work ethic
You will need to be a positive team member, contributing to the outstanding team culture we have created in our business with a disposition that shows respect and support to your fellow team members.
EXTRA INFORMATION
This is a Full-Time role, 9am to 5pm, Monday to Friday based in our Burwood, Victoria office.
Remuneration will be based on experience: $50-$70 base + super.
To apply, please send your Covering Letter in addition to your Resume/CV.
