Customer Service Officer- Penshurst, Victoria

Penshurst District Health Service - Customer Service Officer
Permanent Part Time – Minimum 48 hours per fortnight
Closing Date: Sunday 17 March 2024
Proposed Interview Date: Wednesday 20 March 2024
About us:
At Western District Health Service (WDHS) we pride ourselves on our strong teamwork and our shared commitment to providing person-centred high-quality healthcare to the Southern Grampians. We encourage and celebrate diversity, inclusion and accessibility for our staff and visitors to our services and we are dedicated to living our values of:
WDHS - Integrity, Innovation, Collaboration, Accountability, Respect and Empathy
Please take our virtual tour to see our great working environment
The Greater Hamilton region is rich with lifestyle opportunities and facilities. Working for WDHS will enable you to pursue your profession, build your career and enjoy a great work/life balance. With the Grampians National Park and stunning beaches on your doorstep in Warrnambool, Port Fairy and Portland and wineries dotted in-between, a better lifestyle is waiting for you! Learn more -
About the Role
The Penshurst and District Health Service Customer Service Officer - Aged Care, will respond effectively and efficiently to customer enquiries to provide a supportive and positive experience for all prospective and existing residents of WDHS.
These will include permanent and respite residents of WDHS (Penshurst Campus).
The Residential Aged Care Customer Service Officer will see you being responsible to partner and engage with aged care residents and their representatives, to safely coordinate and facilitate contact and connections with family members and the community.
This will involve co-ordinating on site visiting, arranging visiting through digital communication methods, involved in screening of visitors as required and other duties to support resident’s engagement with their families and community.
The successful candidates will be adaptable and have the willingness to learn a range of diverse processes including administration and Customer Service.
For further details please review the
What we offer
You will enjoy benefits such as:

• Excellent salary packaging options including meals & entertainment and novated leasing.
• Internal and external professional development opportunities;
• A range of internal and external developmental and supportive opportunities.
• Excellent terms and conditions of employment.

The successful applicant will hold, or be able to obtain, a current National Criminal Police/NDIS Check. Dependant on your position you may be required to obtain a Working with Children Check Clearance, Disability Worker Exclusion Scheme check and / or NDIS Worker Screening Check. All successful applicants are to comply with WDHS immunisation and vaccination requirements, including COVID and Booster.
At WDHS we are proud to be smoke free.
Western District Health Service is an Equal Opportunity Employer that has a commitment to cultural safety, inclusion and empowerment of Indigenous, Torres Strait Islander, their families and communities and encourages them to apply. This organisation promotes the safety and wellbeing of children from culturally, linguistically diverse and aboriginal backgrounds and those with a disability.
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