AddressJob Title:Billing Customer Service Officer
Position Details:
- Employment Type: Full-time
- Division / Department: Corporate Services / Financial Transactional Services
- Reports To: Team Leader Billing Customer Service
- Pay: $40/hour
- Hours: Full time
- Contract: 6 months with possibility of extension
- Location: Ballarat
Role Purpose: Responsible for the efficient, timely, and accurate assessment and processing of billing outcomes for Ambulance Victoria Service fees to meet service delivery performance and statutory obligations.
Ambulance Victoria Vision: Providing outstanding emergency healthcare, every time.
Patient Care Commitment: We save and improve lives by providing outstanding care for our patients. Our Patient Care Commitment is our promise to every patient and sits at the heart of everything we do: We strive to provide care that is Caring, Safe, Effective, and Connected for every patient, every time.
Ambulance Vic Values:
- Being Respectful: Treating colleagues, patients, customers, and community members with courtesy, respect, dignity, and compassion.
- Working Together: Commitment to collaboration, seeking diverse knowledge and experience, and building effective working relationships.
- Being Accountable: Trusting and empowering each other to deliver on commitments, take ownership for work, and be answerable for actions.
- Openly Communicating: Commitment to open, honest, and transparent communication to build trust and effective relationships.
- Driving Innovation: Finding efficiencies, improving ways of working, and driving changes to better serve patients and the community.
Key Accountabilities:
Operational Performance:
- Review PCR data for completeness and accuracy of billing outcomes.
- Identify inconsistencies or deficiencies in PCR data and raise them for review.
- Provide Customer Service responses to internal and external billing queries.
- Analyze customer circumstances for accurate billing outcomes and raise queries as needed.
- Conduct User Acceptance Testing (UAT) to support system upgrades.
- Undertake general administrative duties to assist the team in meeting KPIs and managing task backlogs.
Quality and Patient Experience:
- Maintain accurate customer account records and knowledge of billing guidelines.
- Ensure billing processing tasks adhere to defined processes for compliance.
- Provide feedback and recommend improvements to enhance billing processes and systems.
Community/Stakeholder Engagement:
- Develop constructive working relationships within the team and with key stakeholders.
- Provide quality Customer Service to internal and external stakeholders.
Health Safety and Wellbeing:
- Promote health, wellbeing, and safety culture.
- Model ethical and positive behaviors consistent with values.
People Leadership:
- Assist with training new and existing team members.
- Contribute to a collaborative, high-performing team.
Key Selection Criteria:
- Experience in financial data entry, billing, or accounts receivable is desirable however not essential
- Proficiency in Microsoft Office, Excel, and Word.
- Certificate in Business/Finance or equivalent (desirable).
- Proficient data entry and billing assessment skills.
- High accuracy, attention to detail, and quality control.
- Must be triple vaxxed
If you're interested, please apply now and don't miss out on this great opportunity to join a friendly team!
