Customer Service Officer

Your New Opportunity:

We're searching for a reliable individual with a positive attitude to join our Customer Service team based in Wingfield, SA. This is a Casual role to start mid-April, with ongoing hours for approx. 6 months at minimum, with a possibility of more! 

20-30 hours per week, and a fantastic opportunity to be a part of our growing Recycling & Waste Pillar.

You will join a great team in assisting with delivering the required outcomes from a Customer Service and sales perspective.

Hours of work are across a Monday to Saturday roster, typically between the hours of 7am and 5pm Monday to Friday, and between the hours of 6am and 4pm every second Saturday.

You will have key responsibility in:

• Ensuring correct classification, ticketing, charging and destination of waste received at the depot, as well as the dispatching and ticketing of outbound materials;
• Liaising directly with the allocator to monitor daily deliveries;
• Inspecting loads to check for any non-conforming products;
• Understanding and abiding by the requirements of EPA License, National heavy vehicle regulations / Overweight trucks / Chain of responsibility;
• EPA waste tracking documentation;
• Assisting in enforcing Site management plans;
• Ensuring visitors and contractors are signed in and inducted; 
• Identifying incoming waste streams and subsequent production of weigh tickets;
• Effective cash handling, EFTPOS transactions, end of day cash reconciliation & document tracking;
• Any other duties as required.

About you: 

• Previous experience in a weighbridge operation would be advantageous, but not essential – full training provided;
• A sound knowledge of the Waste industry is desirable;
• Intermediate level computer (MS Office) skills;
• Excellent attention to detail and accuracy skills;
• Demonstrated cash handling and cash balancing experience;
• A good understanding of the Adelaide metropolitan area.

Your excellent and positive Customer Service skills both face to face and over the phone, together with strong communication and ability to learn quickly will see you succeed in this role.

You will be joining a fantastic team who provides ample support and encouragement, and full training will be provided. As such, experience in all of the above is not necessary. 

Who we are:

ResourceCo is a global leader in the recovery and re-manufacturing of primary resources, with operations spanning Australia and South-East Asia. With a team of over 750 people, ResourceCo is proud to employ dedicated people who share a deep understanding of the technology, markets, stakeholder engagement and policies required to transform the re-manufacturing sector. 

We work with companies and communities, who have shared goals for greener supply chains and are committed to driving the circular economy towards net zero emissions by 2050. 

ResourceCo’s Recycling & Waste business repurposes waste materials destined for landfill including asphalt, concrete, bricks, and rubble from construction sites Australia-wide. The waste is used to manufacture a range of recycled aggregates and recycled asphalt products.

What we offer:

ResourceCo’s passion for sustainability is not only seen in the operations of the organisation but also for its people. 

We strive to have a welcoming, encouraging, friendly and inclusive workplace culture which stems from our organisation values of Sustainable, Committed, Creative and Agile.

Our employees will have the opportunity to:

• Join an organisation that has a person-centered support approach 
• Continually grow through our training and development programs 
• Access to Employee Assistance Program (EAP) confidential counselling service available to all staff and their immediate family members
• Participate in our Volunteer Program
• Be a part of an organization that is partnering with local communities for a more sustainable future 

How to apply: 

At ResourceCo, you will have the opportunity to build your career and be a part of an organisation that is having a positive impact of the community and is focusing on a better tomorrow. 

We value all peoples and are committed to all forms of Inclusion including diversity, age, gender, beliefs, ethnicity, sexual orientation, and disability at all levels of the organisation.  

We encourage people of Aboriginal and Torres Strait Islander background and people from diverse backgrounds to apply. 

Hit ‘apply’ and send us a cover letter outlining your experience and an updated CV.