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Form of workGemini Wacol is a large repair shop in the western corridors of Brisbane (just off the Ipswich Motorway) with ample opportunity for career progression and long-term employment. The solid team of 26 work well together in a modern, well-equipped shop — including high-end welders and side-loading spray booths. The OpportunityWe have an exciting opportunity for Customer Service Officer to join the team at Gemini Wacol.
We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs. Permanent position. Monday to Friday, no weekends!
Apply today! Role responsibilities
Ensuring the environment is always customer friendly
Greeting customers on arrival.Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
Contacting customer to ensure that they are satisfied with the AMA experience
Telephone and email correspondence
Supporting management with inventory (parts, paint, consumables etc)Liaise with insurance providers regarding claims/repairs Does this sound like you?Proven experience within a Customer Service position
Highly professional and personable with strong relationship building skills Strong systems experience and competent computer abilities
Excellent verbal and written communication skills
Ability to meet strict deadlines
Able to work effectively and collaboratively with the teamBenefitsReward & recognition
Career development and training
Referral bonus for recommending a friend to work with us
Discounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate families We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build…
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