Customer Service Operator

We've been proudly bringing joy to tables and smiles to faces with the delicious food we've been crafting for over 100 years. ​

A large part of our strong growth and success is because we're always looking for new ways to do things and thinking about how we can create a better, more sustainable future world together. ​

Our success as an industry leader in providing deliciously good food means we can continue to invest in our future as we work towards becoming Australia and New Zealand's first choice for poultry.

Your opportunity to join us in Osborne Park. 12 month contract.

As a Customer Service Operator, you will be part of our friendly Customer Service Team who thrive on collaboration where knowledge-sharing and diversity is supported. Working 9am till 5pm, Monday to Friday, in our colourful contemporary office you will support our customers to ensure they have a great customer experience within our disputes team.

Responsibilities include:

• Proactively providing solutions to customer issues, queries and escalating issues to management as required both in Retail and Food Service
• Proactively provide solutions to customer complaints, manage the complaints database and provide weekly / monthly reporting.
• Communicating with our Operations, Quality and Distribution teams to manage consumer/direct customer query resolution.
• Assisting with our field team sales team with customer interaction, response handling, clerical duties, data capturing and business reporting
• Advise customers and manage implementation of any changes to delivery / order schedules as required for both Retail and Food Service
• Assist with 2-way communication on Retail and Foodservice accounts.

Skills required:

• Excellent Customer Service skills - calm disposition
• Good understanding of MS Office, especially Outlook, Excel, Word, PowerPoint and MS Teams
• Experience working in a fast-paced environment.
• Strong communication and presentation skills with the ability to think outside the box.
• Time Management and ability to meet strict deadlines.
• Ability to work in a team and autonomously.
• Attention to Detail

We're looking for people who are curious, caring, courageous and committed to join us. People who want to contribute their best work every single day and continue delivering delicious food that's… Always Good.