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Form of workPosted: 18/01/2024 Closing Date: 18/02/2024 Job Type: Permanent - Full Time Location: South Wharf, Melbourne, 3006 Job Category: Call Centre and Customer Service Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions. Job Description Key Responsibilities: Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) to provide professional, accurate and timely Customer Service to the public and clients predominantly relating to the processing of permits Advising the public of their rights and obligations under the relevant Acts Providing advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff Accurate data entry of call summary into the CRM to create case history after each call Desired Skills and Experience
What we are looking for: Strong Customer Service orientation Good communication skills both written and verbal Professional approach and good phone manner especially when dealing with the difficult or distressed clients Well-developed negotiation, problem solving and decision making skills Ability to use multiple computer systems simultaneously Energetic and enthusiastic with an ability to work autonomously Call centre experience is desirable
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