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SalaryWho we are:
SA Power Networks delivers energy solutions to empower South Australia today and in the future. We are always seeking to build a more sustainable, efficient and innovative business that creates real value for our customers.
As one of the State’s largest employers, we have a commitment to integrity and take pride in doing the right thing for our people, customers and community.
Progress your career and help us in empowering South Australia.
The Role
Customer and Community are seeking multiple Customer Service Representatives (CSRs) to join their team in a permanent capacity. The Customer Service Representative reports to the Team Leaders for managing and resolving complaints and enquiries for all SA Power Networks business units. The CSRs are accountable to provide a comprehensive range of customer and business support services while promoting a Customer Service culture.
CSRs will generally carry out specific work functions associated within Customer Services, however may be required to work in one specific area within customer services as needs require; this includes after hour work during outage response in our satellite call centre
Other key objectives of the role include.
- Provision of customer service to internal and external customers.
- To efficiently source information from the business and provide accurate, reliable and customer friendly resolution to all telephone, online and email enquiries and complaints
- Provide written responses to customers regarding enquires via email, CARE enquires, REX and written letters
- Manage the follow-up, escalation, and close-out of customer complaints and enquiries
What you will need:
- Cert III in Customer Contact or a minimum of three years’ experience working in a high call volume Contact Centre
- Exceptional customer service skills
What we offer
Many of our salaries are positioned well above industry standard, with this role offering a starting annual base salary of $80,036.
Other benefits of working at SA Power Networks:
- Flexible work culture, including flexi time and work-from-home arrangements
- 11% superannuation (above current legislated employer contributions)
- Up to $700 in electricity reimbursements each year
- 17.5% leave loading payable on annual leave
- Automatic coverage from SAPN’s income protection scheme
- Paid parental leave (4 weeks) and maternity leave (12 weeks)
- Additional personal leave p/a
We are an equal opportunity employer committed to a diverse and inclusive workplace. Our Employee Foundation offers opportunities for our people to support official charity partners, as well as to lead fundraising initiatives for additional causes important to them.
Candidates will need to be prepared to undertake a pre-employment medical.
SA Power Networks does not currently have a mandatory vaccination policy, however this is subject to ongoing review as necessary from time to time.
Full vaccination and the ongoing maintenance of this status is strongly recommended in-line with government advice.
To obtain further details please contact Ben.tirri@sapowernetworks.com.au
Applications required by 4th July 2022 at 5:00pm
How to Apply
To apply click ‘Apply for this job’.
SA Power Networks is an Equal Opportunity employer.
