Customer Service Representative

You are a hard worker who’s driven to make a difference for our customersWe are a diverse and inclusive teamTogether we can create brilliant customer experiencesDo Work that MattersAs a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:Concierge and welcome callsHome Buying Pre-QualificationDirect BankingMissed payments and early-intervention collectionsSimple Customer Service enquiriesOur shiftsWe offer an interactive and supportive training program that’ll ensure you make an immediate and lasting impression on our customers from day one.The contact centre is open between the hours of 7am - 10pm, Monday - Sunday.We have multiple Part time positions available.Our TrainingTraining will be full time for 4 weeks in office.Monday - Friday, 1pm - 6pm AESTThe start date for this intake will be 17th June 2024Your developmentIn addition to training, we offer a development program to upskill and develop your Customer Care capabilities. Our program will see you move into our Direct Lending team where you will follow the home lending pathway.We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you!We’re Interested in hearing from people whoGenuinely care about the experience of customers and can demonstrate their Customer Service experienceAre naturally curious, resilient, empathetic and adaptable.Have aspirations to grow their career with us.To be considered for this role you must be:Be available to work from the Brisbane Office, 180 Ann Street, Brisbane. Training will be full time in office, and there will be the opportunity to move to hybrid work (once a fortnight in office) post training - please note, we cannot provide any time off during the training period.If this sounds like the role for you then we would love to hear from you. Apply today!If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 29/04/2024