AddressA global specialist engineering company that creates breakthrough solutions. We design, manufacture and service highly engineered products in fluid and motion control applications.
We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.
What sets us apart is our close customer partnerships. We immerse ourselves in our customers’ challenges, working together and developing solutions to make businesses safer, more sustainable and more productive. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.
We employ over 10,000 people in 50 countries, with major operating footprints in Continental Europe, Americas, United Kingdom and Asia Pacific.
IMI was founded in 1862 and is headquartered in Birmingham, United Kingdom.
IMI Australasia comprises a head office in Melbourne, Australia with a decentralised sales and distribution operation with branches in major cities and regional centres in Australia & New Zealand.
Position SummaryAre you a proactive, customer-centric individual with a passion for sales and a knack for efficient order processing? If so, we want YOU to be a part of our team!
As a Customer Service Representative, you'll be at the heart of our operations, responsible for ensuring seamless communication and exceptional service to our valued customers.
Some of your key duties and responsibilities will include:
- Recording and managing all incoming phone inquiries with precision and professionalism.
- Processing customer orders and inquiries promptly and accurately through our streamlined systems (CRM).
- Assisting the sales team with documentation for quotations, urgent orders, and other sales-related tasks.
- Actively contributing to sales growth by identifying opportunities and promoting additional products to customers.
- Conducting proactive outbound calls to generate sales leads and foster customer relationships.
- Responding promptly to customer inquiries, ensuring no call goes unanswered.
- Ensure pricing and discounts are in line with company policies while maximising profitability.
- Collaborate with other departments to address technical or commercial inquiries and provide exceptional support to our sales team.
As our awesome new Team member, you will possess:
- Exceptional customer focus and service skills.
- Highly developed sales, enquiry/order processing and administration skills.
- Good writing and verbal communication skills.
- Advanced computer skills.
- Good mechanical aptitude.
- Excellent time management and organizational skills.
- High attention to detail and results orientated.
If this sounds like the right fit for you, please don't hesitate to apply for your chance to be part of a vibrant team where your efforts contribute directly to our success!
