Company

Sharp And CarterSee more

addressAddressPerth, WA
CategoryCustomer Service

Job description

The CompanyJoin the IT team of one of the largest businesses in WA in a challenging and varied IT support role. The organisation is a tight-knit, people focused business where development is at the heart of everything they do. Our client is located in the Northern Suburbs, 15 mins from the CBD with on-site parking available. We are seeking a dedicated IT Support Officer to become an integral part of their already high performing IT team. The role will offer opportunities to work closely with senior stakeholders across the business. The brand have an excellent reputation in WA and with their superb training and retention of staff, this is a rare opportunity for junior IT professionals in Perth.

The Role

As an IT Support Officer, you will play a crucial role in providing technical assistance and support to their internal team members, while growing your skillset and assisting in upcoming projects.

Your Responsibilities Will Include

  • Providing L1/L2 support to end-users, troubleshooting hardware and software issues
  • Managing and resolving help desk tickets in a timely manner
  • Assisting in the installation, configuration, and maintenance of IT systems and applications
  • Collaborating with other IT team members to escalate and resolve complex issues
  • Documenting processes, procedures, and resolutions for knowledge sharing
  • Assisting in upcoming projects surrounding ticket analysis and automation processes
Skills and Experience
  • Bachelor's degree in IT, Computer Science, or Software Engineering
  • Proven experience in a Service Desk or Technical Support role
  • Strong knowledge of MS
  • Basic understanding of networking concepts
  • Excellent problem-solving and communication skills
  • Ability to work independently and in a team-oriented environment
What’s on Offer
  • Dynamic and supportive work environment with a collaborative team spirit
  • Opportunities for professional development and growth
  • Opportunities to support project work with senior engineers from time to time
  • Company benefits and flexible working arrangements
How to apply? If you are interested please click the link below or send an updated resume to ********@sharpandcarter.com.au.
Refer code: 2250488. Sharp And Carter - The previous day - 2024-05-23 08:30

Sharp And Carter

Perth, WA
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