The Role
As an IT Support Officer, you will play a crucial role in providing technical assistance and support to their internal team members, while growing your skillset and assisting in upcoming projects.
Your Responsibilities Will Include
- Providing L1/L2 support to end-users, troubleshooting hardware and software issues
- Managing and resolving help desk tickets in a timely manner
- Assisting in the installation, configuration, and maintenance of IT systems and applications
- Collaborating with other IT team members to escalate and resolve complex issues
- Documenting processes, procedures, and resolutions for knowledge sharing
- Assisting in upcoming projects surrounding ticket analysis and automation processes
- Bachelor's degree in IT, Computer Science, or Software Engineering
- Proven experience in a Service Desk or Technical Support role
- Strong knowledge of MS
- Basic understanding of networking concepts
- Excellent problem-solving and communication skills
- Ability to work independently and in a team-oriented environment
- Dynamic and supportive work environment with a collaborative team spirit
- Opportunities for professional development and growth
- Opportunities to support project work with senior engineers from time to time
- Company benefits and flexible working arrangements