AddressTHE COMPANY YOU WOULD BE JOINING
- This medical device company has been supporting surgeons, doctors and clinicians for over 60 years and has grown into a worldwide manufacturer and distributor of some of the best medical technology in their niche space.
- This organisation combines their expertise in medical devices with software solutions to achieve integration in the operating theatre environment and to support clinical procedures and resource management.
- This company offers you amazing opportunities to actually make an impact.
- They consistently challenge and support their people’s personal and professional development.
- They are always interested in recruiting great people to enable them to continue to play a pioneering role as a leading manufacturer of medical devices and medical technology.
- This 6 month Customer Service, contract position will have you working in Macquarie Park 3 days a week and two from home.
- You will engage with both internal and external customers, addressing inquiries, concerns, and requests regarding products and services.
- Responsibilities include sales interactions, processing orders, resolving complaints, and managing databases.
- Foster customer relationships, handle warranty applications, and coordinate repairs with suppliers.
- Generate reports, maintain communication standards, ensure regulatory compliance, and collaborate with internal teams.
WHAT EXPERIENCE WILL YOU NEED TO GET THE JOB?
- Similar experience in a Customer Service role, preferably in technology, or with a strong aptitude to understand IT/technology.
- Technical Proficiency: Ability to understand and explain technical aspects of products and services. Experience with medical or telehealth technology is a plus, but not mandatory.
- Pleasant telephone manner is essential.
- Strong MS Office skills, including database management; Excel – reporting (Pivot tables, VLOOKUP’s, etc).
