Customer Service Representative

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Job Description Summary

The Customer Service Representative will deliver Customer Service to internal and external customer's, provide administrative support and perform general administration activities as part of the Customer Service Team. The successful candidate will provide a high quality, responsive Customer Service (inbound) interface with BD’s existing customer base, including dealers/distributors and medical customers. You will also process customer claims for credit and request for return of goods in a timely and efficient manner.

Responsibilities:

• Answering customer enquiries relating to product information, pricing, stock availability and order shipment tracking.

• Processing of customer orders and sample requests.

• Processing and co-ordination of customer claims, including credits and returns, working closely with Sales and Marketing and Warehouse associates to ensure thorough investigation and processes have been followed.

• Use of Salesforce for case management and customer contacts

• Proactively support Business areas, act as primary point of contact for Sales and Marketing Associates for Customer Service and Order Management related activities.

• Participate in Business meetings, sharing relevant customer and departmental information.

• Attend periodic product/system/strategy training. Continually challenge BD Customer Service procedures to ensure they are supporting our customer needs and recommend such changes to the Customer Service Manager.

• Achievement of set Key Performance Indicators relating to accuracy of Customer Service and customer order processing Adhere to the requirements of the Quality Management System as maintained by BD Australia.

Knowledge and Experience:

• Experience in a fast-paced Customer Service environment within the healthcare industry (Essential).

• Excellent Customer Service and interpersonal skills – a strong negotiator, with proven ability to resolve conflict.

• Good communication and presentation skills (both on the telephone and in person).

• Appreciation of Customer Service impact on existing and new business relationships.

• Superior time management skills.

• Active Listener.

• Pro-active, dedicated but also flexible.

• Attention to detail in processes and systems.

• Organised, disciplined, and committed.

• An ability to work autonomously within a team.

• Innovative/effective problem-solving skills.

• SAP and/or JD Edwards experience preferable

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers