Customer Service Representative

• $60.5K per annum + Super
• Salary packaging (incl $15,900 tax free annually).
• Full-time fixed term positions (30 Nov 2024).

🚀Join Our Team as a Customer Service Representative at Nexus Primary Health! 

Are you passionate about providing excellent Customer Service? Do you thrive in a fast-paced environment where you can make a real difference in people's lives? If so, we have an exciting opportunity for you to join our dedicated team at Nexus Primary Health.

🔍About Nexus Primary Health

At Nexus Primary Health, we are committed to delivering holistic, affordable, and accessible community-based health services. With offices located in Broadford, Wallan, Seymour, and Kinglake, as well as outreach arrangements across the Mitchell, Murrindindi, and Strathbogie Shires, we strive to meet the highest quality and safety standards. We are an innovative and flexible organisation that recognizes the shared responsibility of identifying, assessing, and managing family violence risks. We celebrate and promote diversity, welcoming applicants from all backgrounds and communities.

What we offer:

✅Working for a respected and sustainable organisation.

✅Salary Packaging for employees (incl. $15,900 tax free annually).

✅Secure hours and pay.

✅Become part of a collaborative and dynamic team.

✅Professional development opportunities and supervision.

✅Onsite parking and access to work vehicles.

💼 Let’s talk about the role:

As a Customer Service Representative at Nexus Primary Health, you will have three primary areas of responsibility. Firstly, you will excel at reception and front desk duties, providing assistance to patients, staff, and visitors. This includes managing appointments, collecting payments, and ensuring the well-being of those waiting for health services. Secondly, you will play a crucial role in our call centre, answering calls and assisting clients, patients, and healthcare professionals with various queries. Lastly, your administrative and support skills will be vital in processing correspondence, maintaining records, and providing assistance to other Nexus staff. Throughout these responsibilities, you will uphold patient confidentiality and privacy. Staff will also rotate through all Nexus locations (Wallan, Broadford, Seymour and occasionally Kinglake) within rostered opening hours and may be asked to back up their colleagues to cover leave.

To be successful in this role, you will have:

✅Excellent Customer Service skills and experience in multi-tasking in a busy environment.

✅Previous receptionist experience, ideally medical reception in health and community services

✅Great communication skills and an ability to think on your feet.

✅Current First Aid and CPR Certificate.

✅Well-developed administration and organisational skills.

✅Competent in working with computers and Microsoft Office suite.

✅A current driver's licence and vehicle and be able to travel between Nexus sites when required.

✅Available to work weekdays between 8.00am - 7.00pm and weekends as required.

✅Fully vaccinated for COVID-19 and yearly influenza.

💻 How to apply

We want to get to know you better, so please include in your application a covering letter addressing the Key Selection Criteria contained within the Position Description.

Enquiries can be made to Lucy Wheeler, Customer Service Manager on 1300 77 33 52.

Only those who meet the Selection Criteria will be eligible to apply for this vacancy.

Nexus is committed to the safeguarding of children and vulnerable people. All successful applicants will undergo rigorous compliance screening prior to their appointment. Successful candidates are required to have a current Police Check, a Working with Children's check and an NDIS Worker Screening clearance