Customer Support Representative

Toyota Finance Australia (TFA) is the country’s largest automotive financier.  Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people.
  
In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA).  While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.
  
At TFA we’re committed to empowering our customers to get into their new car and onto the road. 
  
We’re also passionate about, and committed to, our people.  Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow. 
  
Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.
  
From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.
  
We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.
  
We’re working towards a future where we look out for each and our planet.  Where we enrich lives with the safest and most responsible ways of moving.  This is the kind of tomorrow we’re imagining here at TFA.
  
Join us and help drive the future

What you'll contribute to

The Salary Packaging Customer Support Representative (Call Centre) will provide a high level of excellence relating to call centre and general support activities for our novated lease customers. In this role you will ensure a customer centric approach is adopted across all matters, adhere to strict service level agreements, and possess broad knowledge of the end-to-end novated lease and salary packaging services.

Please note, this is a 18 month contract position.

How you'll make an impact

Customer enquiries and administration, including, but not limited to:

• Act as the front line for the Salary Packaging business in the call centre environment
• Adherence to the customer identification process at all times
• Identify, address, and resolve general enquiries from customers
• Proactively liaise with customers to provide resolutions to queries
• Escalate enquiries, where necessary, to the appropriate area of the business
• Process customer reimbursement claims
• Achievement of KPI measures within the Salary Packaging Operations team

• Develop rapport and open communication with the Novated Lease & Salary Packaging Consultants, as well as with all customers and internal departments
• Redirect new sales enquiries to the Novated Leasing Consultants or Salary Packaging enquiries to the Salary Packaging Sales Consultants, as required

• Previous experience in a phone-based customer service role
• Ability to prioritise tasks and remain agile
• Excellent communication skills with the ability to explain financial products in a simple manner
• Basic experience with Microsoft Office suite would be considered advantageous
• Excellent numeracy skills and attention to detail

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:

• Flexible hours and workspaces
• 16 weeks paid primary carers leave & 4 weeks paid parental leave for secondary carers
• Employee Car Benefit Scheme
• Career Development
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund

You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

We don't require a cover letter or selection criteria to be addressed.

Come with us and help create the future.