Company DescriptionTSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres here in Australia and the Philippines.We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionizing the way they connect and communicate with brands.Whom you'll work with?TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate
Customer Service and salespeople, and we are continuing to grow and expand our team in Brisbane.This is an exciting opportunity to represent Australia's largest telecommunications company, you will answer calls from everyday Aussies, calling through with enquiries for new and existing Telstra services and products.
Job Description- Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution.
- Provide expert advice on Telstra products and services that best suit their needs and lifestyle.
- Provide empathy and understanding to your customers through effective communication skills.
- Take ownership, show confidence in your ability to de-escalate any customer grievances.
- Be available when our customers need us, flex to the hours that are required.
QualificationsHere's what you'll need:- Must be able to work full-time.
- Must be able to work 2 days at home, 3 days at the office.
- Must be able to attend our 5 weeks paid training.
- Must be in Brisbane to be eligible for this role.
- Excellent communication skills, ability to listen, empathies, respect and enjoy general chit chat!
- Open to learning new skills, implementing them, and celebrating your wins.
- Exhibit resilience, and techniques to allow you to perform at your best.
- Strong multi-tasking skills, ability to easily navigate computer systems.
- You have a solution-based mind-set, always ready to resolve a problem.
- Have a fixed internet connection and suitable work from home set-up.
- Availability to work Monday – Friday between 7 AM – 7 PM
Additional InformationWhy TSA Rocks#TSAWays: Experience a unique culture that promotes growth, recognition, and fun!
- Career Advancement: Opportunities to climb the ladder with internal progression.
- Comprehensive Training: Full training with ongoing coaching and development.
- Recognition Programs: We celebrate our people with vibrant and rewarding programs.
- Supportive Team Vibe: Enjoy a fun, friendly, and supportive team environment.
- Experience healthy and encouraging work environment & flexible working schedule*
- Get a chance to receive loyalty and Christmas gift!
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