Customer Service Representative

Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We’ll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in a friendly and empowering sales environment.About the RoleIn this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.What you’ll doEstablishing customer car rental needs by actively listeningReview in detail ABG’s various add on’s and services as to determine what may best suit the customerCommunicate rental procedures and guidelines effectivelyComplete rental bookings in a timely, efficient and accurate mannerAnswering customer questions and inquiriesPerks you’ll getHourly pay + loadings + commission incentivesWellbeing programme incl. life insurance + discounted health insurance + superannuation optionsAccess to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much moreEmployee discounts on car rental across Avis Budget GroupEmployee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeingFull training provided to help you achieve your goals & reach your potentialWhat we’re looking forApplicants must have a full and valid driver’s licenceThis is a full time position and requires availability to work on a rotational roster that includes evenings, weekends and public holidaysAbility to work in a fast paced environment while delivery exceptional Customer ServicePrevious experience within retail, hospitality, Customer Service or similar rolesAbility to follow procedures and adhere to company guidelines and standardsComfortable learning and using various computer systems to accurately input rental informationWho we areHere at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.BilingaQueenslandAustralia