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Form of workAbout Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com
Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers' supply chains.
As part of our continued growth, we are seeking a detail-oriented and organised individual to join our team as a Customer Service Representative. Located in the Gatehouse for our Chemicals division at Welshpool, you will provide a broad range of Customer Service and administrative tasks across the site, focusing on the Receivables & Dispatch process, to enable the best possible customer experience and enable operations to provide a first-class service.
Hours of work for this role are 7am-3pm / 8am-4pm Monday - Friday.
As the Customer Service Representative, you will be responsible for:
- Gatehouse Operations: Managing incoming and outgoing traffic at the logistics gatehouse, ensuring accurate documentation and compliance with safety regulations.
- Administrative Tasks: Handling paperwork related to dispatch & receivable activities, including verifying delivery orders, inputting data into our systems, and generating reports as needed.
- Communication: Serving as a point of contact for drivers, warehouse staff, and other stakeholders, providing assistance and information as required.
- Problem-Solving: Addressing any issues or discrepancies that arise during the dispatch & receiving process, collaborating with relevant departments to find solutions promptly.
- Compliance: Ensuring that all procedures adhere to company policies, industry regulations, and safety standards.
About you:
- Entry-level role, previous experience in a similar administrative or logistics role is preferred but not required.
- Excellent organisational skills with the ability to multitask and prioritise effectively.
- Strong attention to detail and accuracy in data entry and documentation.
- Good communication skills, both verbal and written.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Ability to work independently as well as part of a team in a fast-paced environment
- Flexibility to work varying shifts
Benefits:
- Opportunities for career advancement and professional development.
- A dynamic and collaborative work environment with supportive team members.
- Employee discounts on company services.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
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