AddressAre you a detail-oriented, time management guru with a passion for delivering exceptional Customer Service? We're looking for you to join a vibrant and expanding team at Macquarie Park! This newly created role will be your chance to shine as the vital link between end consumers and the company, ensuring top-tier satisfaction with every interaction.
Client Details
Our client is a global manufacturer of entertainment products located in Macquarie Park.
Description
Responsibilities include but are not limited to:
- Inbox Management: Handle a generic email inbox, ensuring every enquiry is addressed promptly and professionally.
- Customer Liaison: Be the go-to person for customer enquiries, delivering accurate and timely responses.
- Compliance Custodian: Ensure all products meet necessary compliance standards with documentation from US and China offices.
- Issue Resolution: Investigate and resolve customer complaints, escalating complex issues as needed.
Profile
What We're Looking For
- Experience: 3+ years in Customer Service, ideally within the FMCG industry.
- Skills: Exceptional written and verbal communication, advanced proficiency in Microsoft Excel and the wider Microsoft Office suite, and experience with ERP systems.
- Attributes: Strong teamwork and interpersonal skills, high emotional intelligence, adaptability in fast-paced environments, and a relentless focus on customer satisfaction.
Requirements
- Education: Advanced training or certifications in Customer Service or related fields preferred.
- Multitasking: Ability to juggle multiple tasks without compromising quality.
- Compliance and Documentation: Handle compliance documentation, manage inventory for spare parts, and work with global teams to ensure product standards.
Job Offer
Why You'll Love This Job
- Impactful Work: You'll directly contribute to enhancing customer experiences and satisfaction.
- Collaborative Environment: Work with a supportive team that values open communication and teamwork.
- Career Growth: Opportunities for learning and advancement in a growing company.
- Stability: Enjoy a full-time, on-site position, ensuring a stable and engaging work environment.
Join us and be part of a team that values customer satisfaction and quality service. Your contributions will not only solve problems but also prevent them, ensuring our customers always have the best experience possible.
Ready to take the next step in your career? Apply today!
