Customer Service Representative

Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

Qantas Freight is Australia’s largest independent air freight services business, getting over 4000 air freight shipments across more than 500 destinations globally.

As the Customer Service Representative, you will be responsible for handling bookings for both International and Domestic freight shipments, engaging with our customers, managing bookings and disruptions, managing complaints and answering general questions. Additionally, you will also be responsible for meeting KPIs, communicating issues and recovery actions to our customers and internal departments, and providing recommendations on improvement areas to ensure the best customer experience.

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace.

Be a part of something special and play your part in the Qantas story – get in touch today.

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Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.